jolivo Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to all personal information collected, processed, stored, and used by jolivo ("jolivo", "we", "us", "our") in connection with your use of the jolivo online casino and sports betting platform, including the website jolivo.net, any associated mobile applications, and all related services (collectively, the "Platform").

jolivo is committed to handling your personal data in a transparent, lawful, and fair manner in accordance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.

By registering for a jolivo account, accessing the Platform, or otherwise engaging with jolivo's services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the jolivo Platform.

This Policy should be read alongside jolivo's Terms & Conditions, which govern your use of the Platform, and the jolivo Responsible Gaming policy. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.

2. Who We Are

jolivo is the operator of the jolivo online casino and sports betting platform, accessible at jolivo.net. jolivo serves Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Iloilo, Quezon City, Makati, and all other regions of the country.

For the purposes of the Philippine Data Privacy Act of 2012, jolivo acts as the Personal Information Controller (PIC) with respect to the personal data of players and visitors collected through the jolivo Platform.

For privacy-related inquiries, data subject rights requests, or complaints, you may contact jolivo's designated Data Protection Officer (DPO) at [email protected], clearly marking your communication "Data Privacy Request" in the subject line.

3. Personal Data We Collect

jolivo collects personal data from you directly when you register an account, make a deposit or withdrawal, contact our support team, or otherwise interact with the Platform. We also collect certain data automatically when you access jolivo.net. The categories of personal data we collect are set out below.

3.1 Identity and Contact Information

When you register a jolivo account, we collect your full legal name, date of birth, residential address, email address, and contact number. This information is used to verify your identity, ensure you meet the minimum age requirement of 21 years of age as required under applicable Philippine gaming regulations, and to communicate with you about your account.

3.2 Government-Issued Identification

As part of our Know Your Customer (KYC) obligations, jolivo may collect copies of government-issued identification documents, including but not limited to your Philippine Statistics Authority (PSA) national ID (PhilSys), UMID, passport, or driver's licence. We may also collect proof of address and proof of payment method ownership. These documents are processed solely for identity verification, age verification, fraud prevention, and regulatory compliance purposes.

3.3 Financial Information

jolivo collects information necessary to process deposits and withdrawals, including your payment method details (e.g., GCash-registered mobile number, Maya account reference, BPI/BDO/Metrobank account name, Coins.ph wallet ID, or USDT TRC20 wallet address). jolivo does not store full card numbers or complete bank account numbers on its servers. Payment transactions are processed by PCI-DSS-compliant third-party payment processors.

3.4 Gaming Activity Data

jolivo records all gaming activity associated with your account, including game history, bet amounts, wager outcomes, session durations, bonus usage, and wagering patterns. This data is used to operate the Platform, settle bets, calculate bonuses, comply with regulatory reporting obligations, and monitor for responsible gaming concerns and suspicious activity.

3.5 Technical and Device Data

When you access jolivo.net or the jolivo mobile application, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, device identifiers, time zone settings, and pages visited on jolivo.net. This data is used to optimise Platform performance, detect fraud, enforce geographic restrictions, and improve the jolivo user experience.

3.6 Communications Data

If you contact jolivo's customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of your messages and any attachments you provide. These records are used to resolve disputes, improve our support services, and maintain a record of our interactions with you.

4. How We Use Your Personal Data

jolivo uses the personal data it collects for the following purposes:

• Account Registration and Management: To create, verify, and maintain your jolivo account, including processing your KYC documents and ensuring you meet all eligibility requirements.
• Service Delivery: To provide you with access to jolivo's games, sports betting markets, live dealer tables, and all other Platform features, and to process your deposits and withdrawals in Philippine Peso (PHP).
• Identity and Age Verification: To verify that you are at least 21 years of age as required under applicable Philippine gaming regulations, and to confirm your identity for fraud prevention and security purposes.
• Regulatory Compliance: To comply with jolivo's obligations under applicable gaming regulations, anti-money laundering (AML) legislation, counter-terrorism financing (CTF) requirements, and any reporting obligations owed to regulatory authorities.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance through jolivo's 24/7 live chat and email support channels.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, to administer self-exclusion and deposit limit requests, and to deliver responsible gaming notifications and reality checks to your account.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multiple account creation, bonus abuse, money laundering, and any other unlawful or prohibited activity on the Platform.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve jolivo's Platform features, game selection, payment options, and overall user experience for Filipino players.
• Marketing Communications: Where you have provided your consent, to send you promotional offers, bonus notifications, and news about new games and features at jolivo. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

5. Legal Basis for Processing

jolivo processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Consent: Where you have given jolivo your express consent to process your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual Necessity: Where processing is necessary to perform our contract with you — specifically, the jolivo Terms & Conditions — including processing your deposits, settling your bets, and managing your account.
• Legal Obligation: Where processing is required for jolivo to comply with a legal obligation under Philippine law, including KYC verification requirements, AML/CTF reporting obligations, and data retention requirements imposed by applicable gaming regulations.
• Legitimate Interests: Where processing is necessary for the purposes of jolivo's legitimate interests, such as fraud prevention, network security, and improving the Platform, provided those interests are not overridden by your data protection rights.

6. Data Sharing and Disclosure

jolivo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:

6.1 Service Providers

jolivo engages trusted third-party service providers to assist in operating the Platform, including payment processors (such as the providers behind GCash, Maya, GrabPay, BPI, BDO, Metrobank, Coins.ph, and 7-Eleven CLiQQ integrations), KYC verification services, cloud hosting providers, customer support software providers, and fraud detection services. These providers process your data only on jolivo's instructions and are contractually obligated to maintain appropriate data security standards.

6.2 Regulatory and Law Enforcement Authorities

jolivo may disclose your personal data to applicable gaming regulators, the Anti-Money Laundering Council (AMLC) of the Philippines, the National Privacy Commission (NPC), law enforcement agencies, and other government authorities where required by law, court order, or regulatory direction.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jolivo's business, your personal data may be transferred to the acquiring entity, subject to the acquiring entity assuming jolivo's obligations under this Policy. jolivo will provide notice of any such transfer on jolivo.net.

6.4 With Your Consent

jolivo may share your personal data with other third parties where you have given your explicit consent to such sharing for a specific purpose.

7. Cookies and Tracking Technologies

jolivo uses cookies, web beacons, pixel tags, and similar tracking technologies on jolivo.net to enhance Platform functionality, maintain your login session, remember your preferences, and analyse how the Platform is used. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your jolivo account during a browsing session. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations. Disabling these cookies may affect certain Platform features.
• Analytics Cookies: Used to collect aggregated, anonymised information about how visitors use jolivo.net, including pages visited, session duration, and error reports. This data helps us improve the Platform.
• Marketing Cookies: Used, where you have consented, to deliver relevant promotional content and to measure the effectiveness of jolivo's marketing campaigns. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing your jolivo account. For more information about the specific cookies used on jolivo.net, please contact our support team.

8. Data Retention

jolivo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to comply with our legal, regulatory, accounting, and reporting obligations.

As a general rule, jolivo retains account data and associated gaming records for a minimum period of five (5) years from the date of account closure or the date of the last transaction, whichever is later. This retention period reflects jolivo's obligations under applicable anti-money laundering legislation and gaming regulations in the Philippines.

KYC documents (identity documents, proof of address, payment method verification) are retained for the same minimum five (5) year period. Communications records, including live chat transcripts and support emails, are retained for a minimum of two (2) years from the date of the relevant communication.

Where personal data is no longer required for any of the above purposes and no legal obligation requires continued retention, jolivo will securely delete or anonymise such data in accordance with its internal data destruction procedures.

9. Data Security

jolivo implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and jolivo.net;
• Encryption at rest for sensitive personal data stored on jolivo's servers;
• Role-based access controls limiting internal access to personal data to authorised jolivo personnel on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing of jolivo's Platform infrastructure;
• Two-factor authentication (2FA) options available to all jolivo account holders;
• Comprehensive internal data handling and security policies applicable to all jolivo staff and contracted service providers.

While jolivo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. jolivo cannot guarantee absolute security of your data and encourages you to use a strong, unique password for your jolivo account and to enable 2FA where available. If you suspect your jolivo account has been compromised, please contact our support team immediately at [email protected].

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jolivo:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, processed, used, and stored by jolivo, which is the primary purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data jolivo holds about you, including information about the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data jolivo holds about you. You may update basic account information directly through your jolivo account settings, or contact our support team for assistance with other corrections.
• Right to Erasure (Right to Be Forgotten): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that jolivo may be required to retain certain data for regulatory or legal compliance purposes, which may limit erasure in some cases.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing activities where jolivo relies on legitimate interests as its legal basis, subject to jolivo demonstrating compelling legitimate grounds that override your interests.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to jolivo in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jolivo has processed your personal data in a manner inconsistent with RA 10173.
• Right to Damages: You have the right to be indemnified for any damages sustained as a result of jolivo's inaccurate, incomplete, outdated, false, or unlawfully obtained processing of your personal data.

To exercise any of the above rights, please submit a written request to jolivo's Data Protection Officer at [email protected] with the subject line "Data Privacy Request". jolivo will respond to all verified requests within fifteen (15) business days of receipt.

11. Children and Minors

jolivo applies a strict minimum age policy in compliance with applicable Philippine gaming regulations. All new registrations are subject to age verification as part of jolivo's KYC process. If jolivo discovers that a player under the age of 21 has registered an account, jolivo will immediately suspend that account, void any associated gaming activity, and securely delete the personal data of the underage individual in accordance with applicable law.

If you are a parent or guardian and believe that a minor under your care has registered a jolivo account without your knowledge, please contact jolivo's support team immediately at [email protected] so that we can take prompt action.

12. Cross-Border Data Transfers

In providing its services to Filipino players, jolivo may engage service providers located outside the Philippines — for example, cloud infrastructure providers or game software providers whose servers are hosted in other jurisdictions. Where jolivo transfers your personal data outside the Philippines, it takes all reasonable steps to ensure that the receiving party provides an adequate level of data protection consistent with the requirements of RA 10173.

Such steps may include the use of contractual clauses approved by the NPC, verification that the recipient jurisdiction has data protection laws of an equivalent standard, or other legally recognised transfer mechanisms. jolivo will not transfer your personal data internationally to any jurisdiction or entity that jolivo has reason to believe is unable to provide adequate protection for your personal data.

13. Third-Party Links

jolivo.net may from time to time contain links to third-party websites or services that are not operated by jolivo. These links are provided solely for your convenience. jolivo has no control over the content, privacy practices, or data handling procedures of any third-party website, and this Privacy Policy does not apply to any third-party site you visit via a link from jolivo.net.

jolivo encourages you to review the privacy policies of any third-party website you visit. jolivo accepts no responsibility or liability for the privacy practices of any third-party website or service.

14. Updates to This Privacy Policy

jolivo reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, jolivo's data processing practices, or the features and services offered on the Platform. The effective date at the top of this Policy will be updated each time a material change is made.

Where changes are material, jolivo will notify registered players via email to the address associated with their jolivo account and/or via a prominent notice on jolivo.net prior to the changes taking effect. Your continued use of the jolivo Platform after the effective date of any revised Policy constitutes your acceptance of the updated Policy.

jolivo recommends that you review this Privacy Policy periodically to stay informed about how we are protecting your personal data. If you do not agree with any changes to this Policy, you should discontinue your use of the Platform and may request account closure by contacting our support team.

15. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jolivo's handling of your personal data, please contact our Data Protection Officer:

If you are not satisfied with jolivo's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government authority responsible for administering and implementing RA 10173.